EXPERIENCE OUR COMMITMENT
Our customers are at the very heart of our business – we aim to provide world-class support and deliver 100% customer satisfaction 24/7 365 days a year. For us it’s about bringing global industry expertise at a local level and giving our customers the assurance that wherever they are in the world, we are there and ready to support their needs.
- State of the Art World Parts Centre shipping 30,000+ lines per week
- 15 regional parts warehouses providing 24/7 global support 365 days a year
- Integrated service and maintenance asset care packages to maximise uptime and machine performance
- JCB Livelink telematics that enables complete machine management and security
- Unique customer experience hub that utilises JCB Livelink to monitor our customer machines
- 750 dealers, spanning 120 countries across five continents with over 2,000 dealer depots,
- 95% parts availability with over 240,000 managed parts
- Experienced and fully trained JCB technicians at throughout our dealer network
- Fully equipped service vans that provide onsite support wherever, whenever