UNIQUE JCB DIGITAL SYSTEM PROMOTES AND PROTECTS UPTIME
JCB is forging ahead with a massive expansion in digital technology to support global customers – including a unique system which predicts and prevents downtime.
JCB Uptime Centres – which track all JCB machines fitted with its LiveLink machine monitoring system – are opening around the world with the latest beginning operations in Singapore to support the South East Asia region. It joins high-tech hubs at JCB World Headquarters in Rocester, Pune in India, and Santa Monica and Savannah in the United States as well as ten dealer-based centres.
Launched in 2010 the Uptime Centres bring together JCB’s dedicated parts and technical specialists to ensure machines work at their most profitable level – keeping downtime to a minimum.
They collate real-time data through LiveLink to track the condition and availability of customers’ machines around the world, then use the information to identify potential issues which can be dealt with through dealer network service specialists.
Since the launch of our first Uptime Centre in 2010, we have seen a transformation in the time it takes to close technical cases. The centres enable us to work proactively in predicting potential issues and suggesting preventative maintenance steps to minimise unplanned downtime.
JCB Group Managing Director for Parts and Service | Ian Sayers
Ian Sayers went onto say, ‘‘Our investment in Uptime Centres and Certified Dealer Uptime Centres across the globe reiterates JCB’s commitment to provide the industry’s finest customer support and through innovation ensure JCB machines are the hardest workers on site.’’
Among the innovations being deployed are JCB Uptime Dashboards which are home to JCB’s new and unique Machine Health Monitoring System. The system uses predictive algorithms and data transmitted via LiveLink to identify at-risk machines, and enables specialists to make recommendations on preventative maintenance that may reduce unforeseen downtime.
The introduction of Certified Dealer Uptime Centres around the world also brings the power of JCB technology to local dealerships and enhances the service support they offer to customers globally.